ernitaPrivacy Policy

This page describes what we collect when you use ernita and how we keep that data protected. When you create an account on our platform, we ask for your email address, full name, date of birth, phone number, and residential address. For identity verification, we request a government-issued photo ID. We use this information only for account creation, payment processing, fraud prevention, and legal compliance.

We do not sell your personal data to third parties or use it for marketing without your explicit consent. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity verification partners, and regulatory authorities where required by law. Our servers encrypt all data before transmission and store it using industry-standard security protocols.

We update this privacy policy periodically. Continued use of ernita after an update means you accept the new terms. If you have questions about how we handle your data, contact our support team via live chat or email.

What Data We Collect on ernita

We collect personal information in three categories: account creation data, identity verification data, and transaction data.

Account creation: When you open an ernita account, we collect your email address, password (hashed before storage), full name, date of birth, phone number, and residential address. We use your email to send account notifications, password resets, and withdrawal confirmations. Your phone number is used for SMS verification during login and account recovery.

Identity verification (KYC): Before your first withdrawal, we ask you to upload a government-issued photo ID (national identity card, passport, or driver's license). We extract your name, date of birth, and ID number from the document and compare it to your account details. We store a copy of the ID image for compliance records. This process takes one business day and is required by local law in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, and Medan.

Transaction data: We record every deposit, withdrawal, bet, payout, and game outcome associated with your account. This includes the amount, payment method, timestamp, and settlement status. We retain this data for six years for audit and fraud-prevention purposes.

Optional Data We Do Not Require

We do not ask for your credit card details, passport number, or bank account password. We do not track your location, browsing history, or device identifiers. We do not use cookies to track you across other websites.

How We Use Your Data on ernita

We use your personal data for specific, lawful purposes:

Account management: Creating your account, verifying your identity, resetting your password, and managing your account settings.
Payment processing: Confirming deposits from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer. Settling withdrawals to your original payment method.
Fraud prevention: Detecting suspicious activity, verifying that withdrawal destinations match your account details, and preventing money laundering.
Legal compliance: Responding to regulatory requests, maintaining records for tax purposes, and complying with local laws in your jurisdiction.
Customer support: Responding to your inquiries via live chat, email, or in-app help. Your support tickets are stored in our system and accessed only by our support team.

We do not use your data for marketing or analytics without your consent. We do not share your betting history, account balance, or transaction data with third parties, except payment processors and regulatory authorities as required by law.

Third-Party Payment Processors and Data Sharing on ernita

When you deposit or withdraw on ernita, we share your name, account ID, and transaction amount with your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment). These partners use this data to process your transfer and prevent fraud. They maintain their own privacy policies, which govern how they handle your data. We recommend reviewing those policies.

We also work with identity verification partners to confirm your government ID during KYC. These partners use your name, date of birth, and ID image only to verify your identity. They do not store this data permanently and do not share it with other parties.

Payment processors: Receive your name and transaction amount to confirm deposits and process withdrawals. They maintain their own data security standards.
Identity verifiers: Access your government ID and name temporarily to confirm your identity. They do not retain your data after verification.
Regulatory authorities: May request your account data if required by local law. We provide information only when legally compelled to do so.

Data Storage and International Transfer on ernita

Our servers may be located outside your jurisdiction. When you use ernita, your data may be transmitted to and stored on servers in other countries. By using our platform, you consent to this international data transfer. We use encrypted connections (TLS) to protect data during transmission.

We retain your data for as long as your account is active plus six years after closure. You may request deletion of your account and associated data by contacting our support team. We will close your account and delete your personal information within 30 days, except data we are required to retain by law (such as transaction records for tax purposes).

Your Rights Under Our Privacy Policy on ernita

You have the right to access, correct, and delete your personal data. You may request a copy of all data we hold about you by contacting our support team. We will provide this information within 14 days. You may also request corrections to your name, address, or contact details at any time.

If you believe we have misused your data or violated this privacy policy, you may file a complaint with our support team. We will investigate and respond within 14 days. If you remain unsatisfied, you may escalate your complaint to the relevant regulatory authority in your jurisdiction.

Cookies and Tracking on ernita

We use essential cookies to keep you logged into your ernita account on mobile (Android app or iOS browser). These cookies do not track you across other websites. You can clear cookies from your device settings at any time, but this may require you to log back into ernita.

We do not use cookies for advertising or analytics. We do not track your location, device type, or browsing history. We do not integrate with third-party analytics services or social media tracking.

Contact Us About Privacy on ernita

If you have questions about how we handle your data, our privacy practices, or this policy, contact our support team via live chat (within the ernita app), email, or in-app help menu. We respond to privacy inquiries within five business days. During major holidays such as Idul Fitri, Idul Adha, or Imlek, processing may take longer due to reduced staffing.

You may also contact our compliance team directly for data-subject requests (access, correction, deletion) and privacy complaints. We maintain a record of all requests and respond within the timeframes outlined in this policy.